MANAGEMENT ARTICLE
To Forgive an Employee Who Caused Customer Harm or Establish Principles — A Leader's Most Difficult Decision
The most uncomfortable question for leaders. Every leader eventually faces this situation: a trusted longtime employee or a developing team member causes irrevocable harm to a customer. It could be a mistake, a misjudgment, or, in some cases, a clear ethical violation.
The Most Uncomfortable Question for Leaders Every leader eventually faces this situation: a trusted longtime employee or a developing team member causes irrevocable harm to a customer. It could be a mistake, a misjudgment, or, in some cases, a clear ethical violation.…
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