Korea Business Review
Same Mistake, But Scolded Today: Why Team Members Started Walking on Eggshells
Due to Team Leader Park reacting differently to the same problem, team members began reading the leader's facial expressions rather than focusing on work standards. We explore how to separate emotions and judgment to create consistent feedback standards.
On a Monday morning, when Assistant Manager Kim uploaded progress updates late, Team Leader Park calmly said to let him know a little earlier next time. Since there was no major disruption and the schedule had some leeway, Park judged that there was no need to prolong the conversation.…
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