ORGANIZATION & HR
Does Reducing Remote Work Improve Collaboration? The Touchpoints Team Leaders Need to Change
The collaboration challenges of remote work can be viewed from the perspective of designing touchpoints to solve problems together, rather than merely counting office attendance. Based on an experiment involving 248 customer service employees in Türkiye, this article analyzes the conditions team leaders must apply and the criteria for assessing commuting costs and learning effects.
Does reducing remote work revive collaboration? The moment team leaders feel the most frustration may not be when employees are at home, but rather when they try to solve the same problem individually or fail to find someone to turn to for help.…
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